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POLICIES
Gift Satisfaction
We are very proud of our
gifts and the products that we use.
If you are not satisfied
for any reason with your gift basket, please contact us at
kim@kimsgourmetgifts.com we are always happy to
resolve any challenges.
Delivery
If there is no one at the home
when we deliver your gift, we will generally leave the gift
on a covered area, we will also
call the gift recipient and let them know where the gift was left.
When you call to place your
order, we will ask for all contact information of the gift
recipient.
If you provide us with an
INCORRECT address or we simply cannot find the address
that you have provided us.
The gift
then comes back to us and we will contact you for
a 2nd delivery
attempt. In this instance, the customer
will be responsible for all delivery charges.
Donations
All
donation requests must be sent to Kim at
kim@kimsgourmetgifts.com
We are asked for donations
on a daily basis. We are glad to help when we can.
Our policy
regarding donations is that we can only support our regular clients
who help to support us.
Returns
We DO NOT accept returns, exchanges or trade any gifts.
Canceling Your Order - 25% Restocking Fee
When we receive your order, we make your order and we process your
credit card that same day.
If you choose to cancel an order we reserve
the right to charge you a 25% Restocking Fee.
Shipping Policies
We DO NOT ship to out of state
hospitals. Most hospitals do not accept packages for patients.
We DO NOT ship to out of state
schools. Most schools do not accept packages for students.
When you call us to ship a gift
out of state, per your request, we can provide you with
the tracking number of your
gift so that you will know when it arrives to the gift recipient.
Your Privacy
At Kim's Gourmet Gifts we are firmly committed to protecting our clients privacy.
When you shop online you can be
assured that NONE of your contact information or your
credit card information will be
shared with any outside party. We utilize a SECURE server system.
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